Cancellation and Refund Conditions

Cancellation and Refund Conditions Agreement

1. PARTIES AND TRANSACTION INFORMATION(These fields are automatically filled in by the system during the payment/reservation process.)

  • Name / Surname: [Alıcı Adı Soyadı]

  • TR ID / Passport Number: [TC veya Pasaport No]

  • Phone: [Alıcı Telefonu]

  • Email: [Alıcı E-posta Adresi]

  • Transaction Date: [İşlem Tarihi ve Saati]

  • IP Address Transacted: [IP Adresi]

2. CANCELLATION AND REFUND CONDITIONS As MyStoneINN, we aim to offer the best price guarantee and transparent service policy to our guests. Our cancellation and refund conditions applicable to your reservations vary depending on the channel where the reservation was made. Please review the following conditions carefully before completing your reservation.

2.1. Reservations Made Through Our Official Website (Non-Refundable) Our official website (www.mystoneinn.com) are approved on a "Non-Refundable" condition in order to offer the most advantageous prices to our guests. It is not possible to cancel, change the date or refund the reservations completed through our website. Cancellation of the reservation by the guest, check-in to the hotel In cases of no-show or termination of accommodation before the planned date (early check-out), the total accommodation fee collected is strictly non-refundable.

2.2. Flexible and Refundable Reservation Options (Agency Channels) Our guests who need flexibility in their travel plans and want to make a "free cancellable/refundable" reservation can choose online travel agencies (OTA) with which our hotel has an official agreement. You can use the following contracted platforms for flexible reservation conditions:

  • ETS Tur

  • Tatilbudur

  • Booking.com

  • Agoda.com

  • Expedia.com

Note: Cancellation, change and refund processes of reservations made through the above-mentioned or similar third-party channels are completely subject to the relevant platform's own cancellation policies offered to you at the time of booking. Cancellation requests for reservations made through these channels must be made directly through the relevant agency.

2.3. No-Show and Early Departure

  • No-show: If the guest does not arrive at the hotel on the required check-in date, the reservation is canceled and the entire accommodation fee (for website reservations) is charged as a penalty.

  • Early check-out: After the accommodation period begins, if the guest voluntarily leaves the hotel before the reservation check-out date, the accommodation fee for the unused days will not be refunded.

2.4. Force MajeureIn cases legally considered "force majeure" such as natural disasters, epidemics, state of emergency decisions or official travel restrictions that make travel impossible, refund or date change decisions are evaluated in line with the laws of the Republic of Turkey and the circulars of the relevant ministries.